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Shipping Policy

Last Updated: 4/4/2026

At DM STORE, we are committed to delivering your orders accurately, safely, and on time. This Shipping Policy outlines how we handle shipping, delivery, and related responsibilities.

1. Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or federal holidays will be processed on the next business day.

  • During peak seasons or promotional events, processing may take longer.

2. Shipping Methods & Carriers

We use reliable carriers, including:

  • USPS

  • UPS

  • FedEx

Shipping method selection depends on your location, package size, and weight.

3. Shipping Rates

  • Shipping costs are calculated at checkout based on weight, dimensions, and delivery location.

  • Free shipping promotions may apply for certain orders — see product page or checkout for details.

  • Taxes and customs fees (if applicable) are the responsibility of the customer.

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4. Delivery Times

Estimated delivery times (after order processing) within the USA:

  • Standard Shipping: 3–10 business days

Delivery times are estimates only. DM STORE is not responsible for delays caused by carriers, weather, or other unforeseen circumstances.

5. Order Tracking

  • Once your order ships, you will receive a tracking number via email.

  • Use this tracking number to monitor your package directly on the carrier’s website.

6. Shipping Address

  • Customers are responsible for providing accurate shipping information.

  • DM STORE is not responsible for delays, lost packages, or non-delivery due to incorrect addresses.

7. International Shipping

  • Currently, DM STORE ships within the United States only.

  • For future international shipping, applicable customs duties, taxes, and fees will be the responsibility of the customer.

8. Lost, Damaged, or Delayed Packages

  • If a package is lost or damaged during shipping, contact DM STORE immediately at 📧 diana.cristina.miranda92@gmail.com

  • Claims will be handled according to carrier policies and may require documentation (photos of damage, receipt, etc.).

9. Undeliverable Packages

  • Packages returned due to incorrect addresses, refusal, or failed delivery attempts will be subject to reshipping fees.

  • Refunds may be issued minus original shipping costs if the package is undeliverable.

10. Contact Information

For questions about shipping or tracking, contact:

DM STORE
📧 diana.cristina.miranda92@gmail.com

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