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Returns & Refunds

Last Updated: 4/4/2026

At DM STORE, your satisfaction is our priority. This Refund Policy explains how we handle returns, exchanges, and refunds for purchases made on our website.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The item must have been purchased from DM STORE.

  • Refund requests must be made within 14 days of receiving the product.

  • Items must be returned in their original condition and packaging.

  • Proof of purchase (order confirmation email or receipt) is required.

2. Non-Refundable Items

Certain items are not eligible for a refund, including:

  • Gift cards

  • Downloadable products or digital content

  • Items marked as final sale

3. How to Request a Refund

To request a refund:

  1. Contact DM STORE at 📧 diana.cristina.miranda92@gmail.com with your order details.

  2. Include your full name, order number, and reason for the refund.

  3. We will respond within 3 business days with instructions for returning the product.

4. Returning Products

  • Customers are responsible for return shipping costs, unless the product is defective or incorrect.

  • Items must be securely packaged to prevent damage during transit.

  • Refunds will only be processed after the returned item is received and inspected.

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5. Refund Processing

  • Approved refunds will be issued to the original payment method.

  • Refunds may take 5–10 business days to appear, depending on your bank or payment provider.

  • Shipping charges are non-refundable, unless the return is due to our error.

6. Exchanges

  • We currently do not offer direct exchanges.

  • If you wish to exchange a product, please return the original item for a refund and place a new order.

7. Defective or Damaged Items

  • If you receive a defective or damaged item, contact us immediately at 📧 diana.cristina.miranda92@gmail.com

  • Provide photos of the damage along with your order details.

  • We will provide a replacement or full refund, including return shipping costs.

8. Late or Missing Refunds

  • If you have not received a refund within the expected timeframe, first check your bank account or payment provider.

  • Then contact us at 📧 diana.cristina.miranda92@gmail.com

9. Contact Information

For any questions regarding refunds, returns, or exchanges, contact:

DM STORE
📧 diana.cristina.miranda92@gmail.com

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